Refund policy
Returns & Refunds Policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused
- Unwashed
- In the same condition you received it
- In the original packaging
Non-returnable items:
- Gift cards
Please do not send your purchase back to the manufacturer.
Contact us directly for return instructions at:
contact@bandanablankets.com.
Items that are damaged, used, altered, or missing parts for reasons not due to our error or product defect are not eligible for return or refund.
Items returned more than 30 days after delivery are not eligible for return.
Return Shipping
Customers are responsible for paying their own return shipping costs.
Return shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
Once your returned item is received and inspected, we will process your refund.
A credit will automatically be applied to your original method of payment.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, please email us at contact@bandanablankets.com.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, email us at
contact@bandanablankets.com.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be emailed to you.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
Contact
For all return, refund, or exchange questions, please contact us at:
contact@bandanablankets.com