FAQ

How much is shipping?

Shipping with tracking is now included in the price of all orders. There will be no surprises at check out. 

I am looking for my order!

We can help with that!

As noted in all our product descriptions please allow 2-4 weeks to receive orders in the USA. 30-45 days for other destinations.

However, if you have not automatically received a tracking number within 12 days (our custom manufacturing takes 6-10 days) of your order let us know and we will get the tracking number to you plus check on your oder to make sure all is well. 

My order is late, now what?

ATTENTION:  While our production is at 100%, be aware that The Bandana Blankets Company CAN NOT offer refunds for slow deliveries at this time. Patience please! Thank you & be safe!

We want you to love us, but sometime items get held up in customs, slowed by weather or other delays occur. At The Bandana Blanket Company we greatly appreciate you giving us the opportunity to make things right.

If an order Is:

up to 1 week late you will relieve a 25% refund 

1-2 weeks late you will receive another 25% refund

2-3 weeks late you will receive another 25% refund

3+ weeks the final 25% refund (100% in total). No need to return your order when it arrives. 

What is BBCo's Shop with Care Policy?

Note: Please shop with care. BBCo products are custom made for you when ordered. As a result, we cannot offer exchanges or refunds for esthetic (color changes, decor mismatches, fabric changes), size issues, etc. Please measure carefully, read all fabric details/product information and be sure you are ordering the color(s) that will work best for you. Also, review shipping/delivery times above.

We truly want you to be  gloriously happy with your BBCo purchase! For our part we do our best to describe products with great accuracy and will do whatever we can to make it right if your purchase is defective. However, as a small business refunds due to people’s mistakes or lack of care in ordering are very difficult for us to absorb.

BBCo is here to help. Please ask question in advance of ordering and exercise a degree of personal responsibility in your choice. We appreciate your assistance in helping to keep returns low, so our small business has the opportunity to grow and thrive.

Do you offer wholesale pricing? 

For details please visit our Wholesale/Bulk Discounts page.

Who owns The Bandana Blanket Company?

Bandana Blanket Co. is owned and operated by graphic designer, Craig Morrison

Do you make custom items? 

We can make items in specific colors if you request. 

Need more help?

Visit our contact page.